("Patient") on the terms and conditions set out below:
This is for clients who usually live independently but need some basic assistance in daily living activities, such as assistance with eating, bathing, bathroom care, walking, medication reminders, personal hygiene, companionship, light housekeeping, meal planning & preparation, shopping, and transportation to doctors’ appointments. For live- in cases, the caregiver will be available to assist the client during 24 hours period. However, the caregiver must be provided with a private area in which he or she has at least 7 hours of sleep per night. If your service is running for 12 hours then you will give only ½ Hours need to give the rest.
1. About Well-Wishers HHC Pvt. Ltd.
Well-Wishers provides independent health caregivers (“Care Givers”) for in-home personal care (“Service”) for you or another person who is a parent or relative(“Patient”). Well-Wishers Home Health Care does background and experience verification of these Care Givers via independent background verification company. The Service is provided by these Care Givers only.
2. Customer Agreement
You on behalf of Patient request Well-Wishers Home Health Care to provide Service at home or any other location agreed with Well-Wishers. You agree that the Service is advised by a legal medical practitioner, and you undertake the responsibility of Service and risks involved. Well-Wishers will ensure high quality of Service and we are responsible for any Service error including criminal activity by Care Givers during the service period. After the service period is over, we are not responsible for those activities (like criminal activities, theft etc.
You understand and agree that the Service offered by Well-Wishers Home Health Care directly or through Care Givers/affiliates of Well-Wishers has a risk of failure and/or adverse effects resulting in possible mortality or permanent disability. You understand and agree that Well-Wishers does not guarantee any recovery or outcome from the Service offered. You agree to provide safe environment for Care Givers to discharge their duty and you will ensure that they are not harassed, abused, or troubled in any way physically or emotionally. You authorize Well-Wishers to collect Patient’s data and use/share the same with others (without revealing Patient’s identity). Well-Wishers will not be responsible for misuse of Patient’s data by Care Givers, affiliates, employees, or other party. You will make payments to Well-Wishers Home Health Care as per the terms agreed and will not link it with outcome of the Service. If any staff left the service for any reason, then we will provide you staff for next 24 hours If for some reason the staff does not reach there, then the staff there will be replaced when the other staff reaches Because We Are Like Your Family.
3. General Payment Terms
The payment can only be made via cash, Card, Cheque etc. You agree to make payment as soon as the demand is raised. Well-Wishers Home Health Care reserves the right to cancel an ongoing or future appointment if payments are not made on time. We are with you in 15 days in advance. If we work on monthly process, then advance process monthly. If you want to terminate the service, then the advance amount which you have given will be returned to you within 7 Working Days. After returning the amount of money, you cannot direct us to your duty. After the duty is over, you cannot do it directly with the staff. During this, you will have to pay the full payment of the staff to the company.
4. Customized service and payment flow
Every patient is different. At Well-Wishers Home Health Care, upon receiving your request, we have a detailed conversation with you about your specific medical condition, and then suggest the best course of action. We ask for a payment only when you agree with our proposed plan of action as well as the costs involved. We can request online payments through SMS, email, website, or our mobile app, which also simultaneously clarifies the details of your booking. We use third-party payment service providers to make it easy for you to pay. Except in urgent situations, we commence the service only upon receiving the payment.
5. Termination/ Choice of Law
Well-Wishers Home Health Care may immediately terminate the Service at any time for any reason, through notice sent by post on registered postal address or email communication on registered email address. If you do not pay on time, we can stop you at any time. If you are having any problem in taking service, then you can stop the service at the same time after making payment transactions. Advance payment not refundable for minimum 15 days.